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Support

We're here to help. If you have questions about Ack or need assistance, you've come to the right place.

Get in Touch

For any questions, feedback, or support requests, reach out to us at:

info@getack.co

Frequently Asked Questions

What is Ack?

Ack is a Slack application that helps teams run campaigns for policies, training, and others that need explicit acknowledgements. It streamlines the process of ensuring everyone has read and understood important company documents.

How do I install Ack?

You can install Ack directly from the Slack App Directory. Click "Add to Slack" on our homepage and follow the authorization prompts to get started.

Is my data secure?

Yes. We take security seriously and implement appropriate technical and organizational measures to protect your data. For more details, please review our Privacy Policy.

How can I request a feature or report a bug?

We love hearing from our users! Please email us at info@getack.co with your suggestions or any issues you encounter.

What are your support hours?

We aim to respond to all inquiries within 24-48 hours during business days.